Lora Kratschanova
Lora Kratschanova

Lora Kratschanova

Customer Support

“A successful and harmonious work environment creates a positive experience for both the team and clients.”

Hi there – I’m Lora, and I’m part of the Costumer Support team at INNES.

My favourite part of working here is communicating with students from all over the world and working in a highly motivated and international team.

Within this team, it’s important for us to communicate effectively, trust one another, collaborate and be as professional as possible so we can focus on our clients. I believe that these aspects contribute to a successful and harmonious work environment, which creates a positive experience for both the team and clients.

Generally, in my life I find integrity and respect very important, as well as being flexible and empathetic. Upholding these values ensures that I approach situations in work and life with honesty and fairness. I always strive to make INNES a positive and compassionate place to work and study.

When I’m not hard at work, I like walking around the enchanting city of Vienna. One of my favourite gems is Augarten – it’s a park in the Leopoldstadt district that I highly recommend visiting. First and foremost, the park offers a tranquil and serene atmosphere away from the hustle and bustle of the city centre. It’s the perfect spot to relax, unwind, and enjoy some peace and quiet in nature. Augarten also hosts various cultural events and concerts throughout the year, which gives you the chance to experience Viennese culture in a unique setting.

Vienna is a great city to walk around, so you can stay active, enjoy the scenic beauty and rich history of the city, and meet your daily step goals. Some of the best spots for walking include the historic city centre, sprawling Schönbrunn Palace gardens, and the Danube Island. Whether you want narrow streets and majestic architecture, meticulously manicured landscapes, or picturesque riverside trails, there’s something for everyone. Or if shopping is more your thing, then Kärntnerstraße will be right up your street.

My friends from abroad often joke that I don’t have a sense of humour, but I think they just don’t understand the superiority of Viennese jokes! We have a word: ‘Schmäh’. It roughly translates to ‘wit’ or ‘banter’ and refers to the Viennese sense of humour and clever wordplay, which you can often hear in their language and interactions.         

Are you ready to learn German in a way that you’ve never experienced before?


How do I know my language level? What if I choose the wrong level?

Don’t worry, we’re always here to help! When you sign up and pay for the course, you’ll receive our German Level Test.

Alternatively, you can complete the Level Test before booking your course, just to be on the safe side.

You can also message us directly before signing up and we’ll help you determine your level.

Do you have loyalty programs and discounts? Of course, we do! You can save money when signing up for multiple courses at once or by referring a friend. Find out more about our discounts here.
Can you write me an invitation letter to the embassy? Yes, we can. You can read more on how we can help you out with your visa here.

more questions?

We have more answers – they’re here.