Lora Kratschanova

Customer Support

Hello! I’m Lora, and I am part of the Customer Support team at INNES. My mission is to ensure your experience with our German school is seamless, from your first inquiry to your life as a student in Vienna.

Connecting with a global community

My favourite part of working at INNES is the opportunity to communicate with students from all over the world and be part of a highly motivated, international team. Effective communication, trust, and collaboration are the pillars of our team, allowing us to fully focus on our clients’ success and well-being.

Values for a positive experience

I believe that a successful and harmonious work environment creates a positive experience for everyone. In my work and life, I value integrity, respect, flexibility, and empathy. I strive to ensure that these values make INNES a compassionate and supportive place both to work and to study.

Discovering Vienna: A local’s perspective

When I’m not at work, I love walking around our enchanting city. As a student in Vienna, you’ll love exploring these spots I recommend:

Augarten: My favourite gem in Leopoldstadt. It offers a tranquil escape from the city and hosts wonderful cultural events.
Schönbrunn Palace Gardens: Experience sprawling, manicured landscapes and majestic history.
Danube Island: Perfect for picturesque riverside trails and staying active.
Historic City Centre & Kärntnerstraße: Get lost in the narrow streets, architecture, and shopping.

Vienna is a city that beautifully blends culture, nature, and history, making it the perfect place to learn and live.

Understanding Viennese ‘Schmäh’

My friends often joke about my sense of humour, but they just don’t understand ‘Schmäh’! This unique Viennese word refers to our local wit and clever banter—something you’ll start to appreciate as you learn German here.

Are you ready to learn German in a way that you’ve never experienced before?

our courses

FAQs

How do I know my language level? What if I choose the wrong level?

Don’t worry, we’re always here to help! When you sign up and pay for the course, you’ll receive our German Level Test.

Alternatively, you can complete the Level Test before booking your course, just to be on the safe side.

You can also message us directly before signing up and we’ll help you determine your level.

Do you have loyalty programs and discounts? Of course, we do! You can save money when signing up for multiple courses at once or by referring a friend. Find out more about our discounts here.

Can you write me an invitation letter to the embassy? Yes, we can. You can read more on how we can help you out with your visa here.