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Faq about INNES Institute Vienna

Answers about

General Information

What is INNES Institute Vienna?

INNES Institute Vienna is an educational institute specialized in German language courses, customized academic programs, and short academic programs for international students and professionals. Our aim is to stimulate intellectual and personal development in an open and diverse environment. We enable our course participants to develop the knowledge and skills they need for succeeding in their fields. We provide an educational platform for all creative and open-minded brains to share their thoughts, expertise and experience. Our school works to the highest international academic standards.

How does the INNES Loyalty Program work?

You can use our Loyalty Program to access great discounts. Because of our friendly, professional yet personalized approach to language learning, many learners study with us for several months. So if you are determined to succeed, why not access a great price? Pay for 2 courses and get 10 % discount on your 2nd courseI Pay for 3 or more courses and get 15% discount. Loyalty pays off with INNES!

How can I save money by referring a friend?

For each new friend you refer, you will receive a buildable 10% discount on your next course. Your friend will also receive a 10% discount. This offer is only valid for previous or current INNES students who refer new students. To claim your reward, all you have to do is come to the office with your friends, or send an email with their full names before they register. This offer cannot be combined with other discounts. Take part in growing the INNES community!

What if I need a visa to come to Austria?
As soon as we receive your payment, we will send you a visa invitation to start your visa process at the embassy.
Can you write me an invitation letter for the embassy?
Of course we can write you an invitation for the Austrian Consulate/Embassy. In this case, we would kindly ask you to pay the course fee (bank transfer), then we can confirm that we will guarantee you a fixed place in the course and write an invitation letter for you. With this letter, it will be quick and easy to process your visa. 
What kind of visa can I apply for?

You can apply only for simple visitor visa, which is issued for participating in our German language courses. This visa can be issued for the maximum period of 6 months. Please consider you will have to pay the whole course fee for the whole period in advance and the embassy is going to ask you to prove sufficient financial means for the whole period of stay. If you are applying for 6 months, you will need to prove that you have EUR 10.500 on your bank account to be able to apply for the visa. Visitors visas cannot be extended. As INNES Institute is not running degree programs, you can not apply for student residence permit or any other kind of residence permit. 

Do you recommend any airport or room key pickup service?

Yes, we do!

They offer excellent conditions and best service - if you want them to pick up your key for you before, just ask them for the special INNES offer.

if you are a group of three and more participants, we can organize a pick up for up to 6 participants for EUR 15 per person, just let us know at

Cancellation Policy

Course Cancellation

24 hours money back guarantee: if you cancel within 24 hours after your registration and payment.

30 days before the course start you receive the full amount back reduced by a 10% administrative fee.

15 days before the course start you receive 70% back.

7 days before the course start you receive 50% back.

Only cancellations by email are accepted. 

Answers about

German Language Courses

Can you organize accommodation for me?

We cooperate with the Vienna Housing Office in order to offer special rates for our participants during the months of January, February, July and August.


  • 1 week single / double room [6 nights]: EUR 293/203 p/p
  • 2 weeks single / double room [13 nights]: EUR 396/306 p/p
  • 3 weeks single / double room [20 nights]: EUR 464/374 p/p
  • 4 weeks single / double room [27 nights]: EUR 497/417 p/p

If you are interested in accommodation, please contact us because the prices may vary.

No extra cleaning fee or administrative costs will be added to the above prices, but housing office will charge you EUR 35 to make you an offer. You will also be required to pay EUR 200 deposit, but you will get back the full amount after your stay. You have to arrange the reservation directly with the Housing Office. If you tick the box “Yes, I am interested in a room” during your registration process, then the Housing office will contact you by email.  Alternatively, you could opt for AirBnB or find a room/bed in one of the many hostels in Vienna. If you have any extra questions regarding accommodation, please contact us.

Can I change the course if I realize the level is not appropriate?
Yes, you can change within the first 2-3 course days. Please talk with your teacher first and ask him/her if they recommend a level change.
How and when can I pay?
You may pay via online bank transfer or directly at our office if you are in Vienna. IMPORTANT: Payment must be completed directly upon registation. If you have registered less than 7 days before the beginning of the course, please pay immediately after your registration to secure your spot and send us the confirmation of payment by email to 
What does the course fee include?

The course price includes lesson, any supplemental material, progress tests and a course certificate in digital form (PDF). 

Is there a deadline for the registration?
No, there is no deadline, but we recommend that you book as soon as possible as some courses and levels are very popular.
Do I receive ECTS credits for the course?
Yes. While our courses do meet ECTS (European Credit Transfer and Accumulation System) standard qualifications, please make sure to confirm that your particular university will accept them before enrolling in the course. Usually we recommend the equivalent of 6 ECTS for an intensive or semester course.
Is it possible to get my course fee refunded in case I have to withdraw from a course?

Right of Withdrawal


  1. Right of Withdrawal

In the case of a completing your registration for a course online, you have the right to cancel this contract within fourteen days from the day the contract was concluded without stating a reason.

In order to exercise your right of withdrawal, you must inform us by E-Mail: of your decision to withdraw from this agreement by means of a clear statement (e.g. by mailed letter or e-mail).  The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period.


2. Consequences of the withdrawal

If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement. For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment.

Has the service provided started within the period of withdrawal, you have to pay an appropriate fee which corresponds to the part consumed until notification of withdrawal was issued.


In the case of a completing your registration for a course in-person or by phone, following cancellation policy applies.

24 hours money back guarantee: if you cancel within 24 hours after your registration and payment.

30 days before the course or education program start you receive full amount back reduced by 10% administrative fee.

15 days before the course or education program start you receive 70% back.

7 days before the course or education program start you receive 50% back.

Only cancellations by email are accepted. 

What happens if a German course group cannot be formed?
In the (highly unlikely) case that a course does not have the required minimum of four participants, INNES reserves the right to cancel the course or offer alternative programmes to the participants instead.

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