Faq about INNES Institute Vienna
Answers about
General Information
What is INNES Institute Vienna?
INNES Institute Vienna is an educational institute specialized in German language courses, customized academic programs, and short academic programs for international students and professionals. Our aim is to stimulate intellectual and personal development in an open and diverse environment. We enable our course participants to develop the knowledge and skills they need for succeeding in their fields. We provide an educational platform for all creative and open-minded brains to share their thoughts, expertise and experience. Our school works to the highest international academic standards.
How does the INNES Loyalty Program work?
You can use our Loyalty Program to access great discounts. Because of our friendly, professional yet personalized approach to language learning, many learners study with us for several months. So if you are determined to succeed, why not access a great price? Get a 10 % discount on the second course you book at INNES. Or: Book and pay for 2 courses at the same time and get 10% discount on both courses. If you book and pay for 3 courses at the same time you will get 10% discount on the first 2 courses and another 15% discount on the third course. Loyalty pays off with INNES!
How can I save money by referring a friend?
For each new friend you refer, you will receive a buildable 10% discount on your next course you book. Your friend will also receive a 10% discount for his/her first course. This offer is only valid for previous or current INNES students who refer new students. To claim your reward, all you have to do is come to the office with your friends, or send an email with their full names before they register. This offer cannot be combined with other discounts. Take part in growing the INNES community!
What if I need a visa to come to Austria?
Can you write me an invitation letter for the embassy?
Of course we can write you an invitation for the Austrian Consulate/Embassy. In this case, we would kindly ask you to pay the course fee (bank transfer), after receipt of payment we can confirm that we will guarantee you a fixed place in the course and write an invitation letter for you. With this letter, it will be quick and easy to process your visa.
What kind of visa can I apply for?
You can apply only for simple visitor visa, which is issued for participating in our German language courses. This visa can be issued for the maximum period of 6 months. Please consider you will have to pay the whole course fee for the whole period in advance and the embassy is going to ask you to prove sufficient financial means for the whole period of stay. If you are applying for 6 months, you will need to prove that you have EUR 10.500 on your bank account to be able to apply for the visa. Visitors visas cannot be extended. As INNES Institute is not running degree programs, you can not apply for student residence permit or any other kind of residence permit.
Do you recommend any airport or room key pickup service?
Yes, we do!
They offer excellent conditions and best service - if you want them to pick up your key for you before, just ask them for the special INNES offer.
If you are a group of three and more participants, we can organize a pick up for up to 6 participants for EUR 25 per person, just let us know at info@innesvienna.net
Cancellation Policy
Cancellation of a German course or educational program after the expiry of any statutory right of withdrawal in accordance with section "German Language Courses", “Right of Withdrawal” is subject to the following conditions:
24-hour money back guarantee: if you cancel within 24 hours after your registration and payment, you receive the full amount back.
Up to 30 days before the course or education program start: you receive the full amount back reduced by a 10% administrative fee, but at least EUR 44,00.
29 - 15 days before the course or education program start: you receive 70% back.
14 - 7 days before the course or education program start: you receive 50% back.
From 6 days before the start of the course or education program: there will be no refund of the course price.
Only cancellations by email are accepted.
Answers about
German Language Courses
Can you organize accommodation for me?
The Penthouse
Enjoy your stay in the newly built penthouse, which you share with other students. The bright and stylish apartment offers a great home for German learners who want to stay with us for a longer period of time. Choose between a single room or deluxe single room with a private balcony. You share a kitchen, a spacious living area, a balcony and two bathrooms with your flatmates. A fitness room, a music room with a piano and an event room can be used in the building. The INNES school can be reached in about 30 minutes by public transport.
The Penthouse is available all year round.
For meals you can use the shared kitchen or have lunch/dinner in a restaurant near the school.
1 week single / deluxe single room [6 nights]: from EUR 292/335 p/p (prices may vary)
The Apartment
Enjoy your stay in the friendly and bright 2-bedroom apartment in a modern new building, which you will share with another student. The bright and stylish apartment offers a perfect home, especially to all those German learners who want to stay with us longer and enjoy Vienna in a private environment. Choose between a spacious single room or a single room with its own balcony. You share a spacious kitchen-living room, a bathroom, a toilet, lobby and a terrace with your flatmate. The INNES school can be easily reached in about 30 minutes by public transport.
1 week spacious single / single balcony room [6 nights]: from EUR 292/292 p/p (prices may vary).
Vienna Housing Office
We also cooperate with the Vienna Housing Office in order to offer special rates for our participants during the months of January, February, July and August.
- 1 week single / double room [6 nights]: from EUR 293/203 p/p
- 2 weeks single / double room [13 nights]: from EUR 396/306 p/p
- 3 weeks single / double room [20 nights]: from EUR 464/374 p/p
- 4 weeks single / double room [27 nights]: from EUR 497/417 p/p
(prices may vary)
You have to arrange the reservation directly with the Housing Office.
If you are interested in accommodation, please contact us.
Alternatively, you could opt for AirBnB or find a room/bed in one of the many hostels in Vienna. If you have any extra questions regarding accommodation, please contact us.
Can I change the course if I realize the level is not appropriate?
How and when can I pay?
You may pay via online bank transfer or directly at our office if you are in Vienna. IMPORTANT: Payment must be completed directly upon registration. If you have registered less than 7 days before the beginning of the course, please pay immediately after your registration to secure your spot and send us the confirmation of payment by email to info@innesvienna.net.
What does the course fee include?
The course price includes lesson, any supplemental material, progress tests and a course certificate in digital form (PDF).
Is there a deadline for the registration?
There is no deadline for course registration. Anyway, we recommend that you book as soon as possible as some courses and levels are very popular.
Do I receive ECTS credits for the course?
Yes. While our courses do meet ECTS (European Credit Transfer and Accumulation System) standard qualifications, please make sure to confirm that your particular university will accept them before enrolling in the course. Usually we recommend the equivalent of 6 ECTS for an intensive or semester course.
Is it possible to get my course fee refunded in case I have to withdraw from a course?
Right of Withdrawal
- Right of Withdrawal
In the case of completing your registration for a course online or via phone, you have the right to cancel this contract within fourteen days from the day the contract was concluded without stating a reason. You can use the sample withdrawal form attached below in this point, although its use is not mandatory.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement by means of a clear statement (e.g. by mailed letter or e-mail info@innesvienna.net). The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period.
Sample withdrawal form:
To
INNES GmbH
Favoritenstraße 4-6/1/1, A-1040 Vienna
or by email to info@innesvienna.net
I hereby withdraw from the booking of the German course with the designation (*) from (*) to (*) according to the booking from (*).
Customers' Name: (*)
Customer address: (*)
Date: (*)
Customer's signature: ___________________________________
- Consequences of the withdrawal
If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement. For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment.
Has the service provided started within the period of withdrawal, you have to pay an appropriate fee which corresponds to the part consumed until notification of withdrawal was issued.
The right of withdrawal exists only for consumers and only for contracts concluded away from business premises and in the context of so-called distance contracts, i.e. contracts in which the trader or a person acting in his name or on his behalf and the consumer use exclusively means of distance communication for the negotiation and conclusion of the contract, unless the conclusion of the contract does not take place within the framework of a distribution or service system organized for distance selling. Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties to the contract being physically present at the same time.
3.
Cancellation of a German course or educational program after the expiry of any statutory right of withdrawal in accordance with point 5. or in the case of completing your registration for a course or education program in-person is subject to the following conditions
- 24 hours money back guarantee: if you cancel within 24 hours after your registration and payment you receive the full amount back.
- Up to 30 days before the start of the course or education program: you receive full amount back reduced by 10% administrative fee, but at least EUR 44.00.
- 29 - 15 days before the start oft the course or education program: you receive 70% back.
- 14 – 7 days before the start of the course or education program: you receive 50% back.
- From 6 days before the start of the course or educational program: there will be no refund of the course price.
Only cancellations by email are accepted.
What happens if a German course group cannot be formed?
In the case that a course does not have the required minimum of four participants, INNES reserves the right to cancel the course or offer alternative programmes to the participants instead.
Is it possible to receive external funding for attending INNES courses?
We cooperate with WAFF (Wiener Arbeitnehmer*innen Förderungsfonds), AMS (Arbeitsmarktservice), ÖIF (Österreichischer Integrationsfonds), and StartWien which can provide funding for German language training for eligible individuals. We’ll be happy to assist you in obtaining their support. Reach out to us and let us answer your questions.